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Support departments not sending new ticket confirmations


netpropc

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The WHMCS system can send invoices and other notifications with no issue. However the support department e-mails seem to be having trouble

 

Admin Email Notification Sending Failed - SMTP Error: Data not accepted.<p>SMTP server error: 5.7.1 Client does not have permissions to send as this sender </p> (Subject: [Ticket ID: 787459] New Support Ticket Opened)

 

Email Sending Failed - SMTP Error: Data not accepted. (User ID: 30 - Subject: [Ticket ID: 787459] Virus Issues UCC 46182)

 

These error messages seem to indicate that the support departments are not using the SMTP mail connector that I was using in the setup->general->mail tab

 

If this is the case where can I set the proper SMTP settings for the support department e-mail. It appears as though the only thing I can set is the pop settings for inbound.

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