VMunify vs. Heap

[lonelysurfer]

Hi guys,

 

I am wondering if there's anybody who's using Heap software for VmWare or VMunify and which one is better and how are you using it and does any of them actually allow the customer to scale their vm?

 

Which one is more reliable in your opinion?

[rodeoXtreme]

We have both addon's. VMunify have been very good resolving issues quickly. VMunify does communicate. We just installed VMunify (30 days) and it is still in testing. There are some features or changes that we would like to see.

 

HEAP - we have been using them since August 2013. Initially, they were good but we recently updated to their Auto Provisioning Module and it has broken the addon. We have had a support ticket in with them and they asked for ftp and whmcs access; which we provided them 6 days ago. They have not attempted to look at our issue and we have been updating the ticket for the last 5 days trying to resolve the issue ourselves.

 

Unfortunately HEAP has POOR communication problems and if VMunify can fix some issues that we have we will move over to them in a SECOND even with missing features (e.g. IP manager, console needs to open in its own page, etc.).

 

Until recently, we were very pleased with HEAP but we cannot run a business with a broken module and WITHOUT any communication from the provider that we rely on to sell our core products..

 

We will update if HEAP decides to reply back to us since we have disabled their access until we know they are active and supporting the addon we purchased.

[igalros]

Hello rodeoXtreme,

 

It's been almost a 1.5 years since your kind information. do you still use Heap or moved to VMunify?

There is a huge difference regarding pricing between these solutions.

 

Thanks

Igalros