[Confirmed] Admin password reset error : Call to undefined function html_entities_decode()

[stef_dotcom]

Hi,

 

I've just upgraded to 5.2.14 and when I try to reset an admin password I am getting the following error:

 

Call to undefined function html_entities_decode()

 

in admin\login.php

 

I have tried re-uploading the files (upgrading from 5.2.13) but no change.

 

Thanks for any help.

[kennysay]

Hi,

 

I've just upgraded to 5.2.14 and when I try to reset an admin password I am getting the following error:

 

Call to undefined function html_entities_decode()

 

in admin\login.php

 

I have tried re-uploading the files (upgrading from 5.2.13) but no change.

 

Thanks for any help.

 

We just noticed this with our update to 5.2.14. I'm setting up a ticket with WHMCS.

[stef_dotcom]

Thanks, glad its not just me! Would you mind updating with any response if you get one? Cheers.

[kennysay]

I've been in a back and forth so far. WHMCS support asked me to perform the update again because some files might be missing and/or might not have overwritten properly. I asked them for a list of files involved in the forget password process so I could verify the files were there, had the correct permissions, and what not. WHMCS support said they can't tell what files to look out for. So I did the update. The problem persists and here I wait for a response. I will let you know when I hear back from them.

[kennysay]

WHMCS has acknowledged that this is an issue with their update. However it sounds like they will not be making any changes with it until their next update. The password can be changed directly in the MySQL database. Here is what they gave me. It includes the SQL syntax to change the password.

 

****** From WHMCS ******

 

Apologies for the delay in response. Since my last reply, there have been other reports of this error and we are aware that this is a regression in the 5.2.14 release. Case #3727 has been opened with our developers in order to have this resolved for future releases. Unfortunately, I cannot provide an estimated time for completion for this. However, once we resolve cases and push features they are available at our change log, here:

 

http://changelog.whmcs.com/

 

I apologize for the inconvenience, and appreciate your patience as we work to resolve this. In the meantime, you can still manually reset an admin password in the database using the following SQL query:

 

UPDATE tbladmins SET password=MD5('<password>') WHERE username='<admin>';

 

In the above, replace <password> with the desired password and <admin> with the correct admin user name.

 

If you notice any bugs in future, please use our new bug reporting tool at http://bugs.whmcs.com

[stef_dotcom]

Hi,

 

Thanks very much for the updates, very grateful.

[WHMCS TedX]

A bug report has been opened, Case 3727.