Xarcell Posted November 25, 2013 Share Posted November 25, 2013 I was wondering how I would go about adding a prefix to my ticket ID? Say for example, a ticket ID looks like this: #123456 I want it to looks like this: #XP-123456 0 Quote Link to comment Share on other sites More sharing options...
LDHosting Posted November 25, 2013 Share Posted November 25, 2013 Setup -> General Settings -> Support -> Support Ticket Mask Format 0 Quote Link to comment Share on other sites More sharing options...
Xarcell Posted November 27, 2013 Author Share Posted November 27, 2013 Setup -> General Settings -> Support -> Support Ticket Mask Format Thanks for the tip, I didn't realize I could do this without editing templates. 0 Quote Link to comment Share on other sites More sharing options...
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