tnhomestead Posted November 21, 2013 Share Posted November 21, 2013 Why send out security patches that require users to upgrade and buy support -- and not be told that until after they have applied the patch?? The upgrade should state that this requires/needs a CURRENT maintenance license before I apply it -- not after!!! When a user receives an email from you idiots marked urgent security update, we apply it -- and then we are told we have to pay for it -- not before, but after??? And then your response to how to roll it back is this? You are receiving this error because you are attempting to use a version of WHMCS that was released after the Support & Updates addon has expired for your license. To resolve this, you will need to renew the Support & Updates addon. To renew the support and updates for your owned license, simply login to our client area @ http://www.whmcs.com/members and then navigate to Services > View Available Addons and you'll find the option listed there. This is called how to tick off customers 101!!!!! 0 Quote Link to comment Share on other sites More sharing options...
cybersar Posted November 21, 2013 Share Posted November 21, 2013 Why send out security patches that require users to upgrade and buy support -- and not be told that until after they have applied the patch?? The upgrade should state that this requires/needs a CURRENT maintenance license before I apply it -- not after!!! When a user receives an email from you idiots marked urgent security update, we apply it -- and then we are told we have to pay for it -- not before, but after??? And then your response to how to roll it back is this? You are receiving this error because you are attempting to use a version of WHMCS that was released after the Support & Updates addon has expired for your license. To resolve this, you will need to renew the Support & Updates addon. To renew the support and updates for your owned license, simply login to our client area @ http://www.whmcs.com/members and then navigate to Services > View Available Addons and you'll find the option listed there. This is called how to tick off customers 101!!!!! Couldn't have said it better. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Brian Posted November 21, 2013 Share Posted November 21, 2013 We have gotten this feedback from several customers. Please open a ticket with us and we can get you fixed up. 0 Quote Link to comment Share on other sites More sharing options...
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