ISSL Posted October 31, 2013 Share Posted October 31, 2013 Hi All Anybody know the correct merge field name to use in "Support Ticket Opened" email template i'm using {$client_name} which is fine if its the person from the profile page that puts a ticket in, but if its the person from the contacts page then it uses the wrong name, it shoudl obviously use the name of the contact not the profile person name. Any help woudl be really appreciated. Paul 0 Quote Link to comment Share on other sites More sharing options...
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