nzrunner Posted September 4, 2013 Share Posted September 4, 2013 I have several clients that like emailing "the world" when they encounter a support issue. When they send an email to the support email address, they include everyone in their department as well. The recipients then have the bad habit of using "Reply All" and that results in each reply being logged as a new ticket resulting in significant confusion from the users. Is there a way to ensure that everyone included on the original email is deemed to be part of the ticket, so replies get attached to the original ticket? 0 Quote Link to comment Share on other sites More sharing options...
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