Rendrag Posted August 30, 2013 Share Posted August 30, 2013 Hi Folks, Just wondering if it's possible to NOT send replies to all support tickets to the master contact for an account, if the ticket was raised by a contact? I have a client where one user is supposed to get invoices, and two other users are supposed to raise support tickets. The accounts person doesn't want to see support tickets, and the support people don't want to see invoices.. Any suggestions? Thanks, Damo 0 Quote Link to comment Share on other sites More sharing options...
indexmain Posted August 30, 2013 Share Posted August 30, 2013 Damo: Make them both contacts and just give the accounts person access to edit the master profile. You can put a bunk email in master profile email field to avoid the emails being send to that email disturbing them. Its a workaround but at least you get a reply ASAP and with clients, they want to see results. The account person wouldnt really see much change except NO support emails ending up in their box. 0 Quote Link to comment Share on other sites More sharing options...
Rendrag Posted November 26, 2013 Author Share Posted November 26, 2013 G'day Indexmain, Thanks for that, it looks like it worked. Well, did, until today when the client called to ask why I hadn't been replying to their emails! Seems that WHMCS hasn't sent email replies to their tickets since I made the change! Figured it out - if you have a blank password in the Master account, it doesn't send tickets responses to anyone! Thought I'd just post that here, incase someone sees this and tries leaving the master account email address blank 0 Quote Link to comment Share on other sites More sharing options...
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