Any Namecheap users notice a decline in service?

[MHD]

I am new (5 days) to WHMCS and hosting in general. Originally I was going to go with Enom as my domain/SSL provider because of the free account available to WHMCS users.

 

However I've been a loyal Namecheap customer for probably 10 years or so and have always been happy with them, so I was really debating between Enom and Namecheap.

 

Anyway I got my WHMCS installation up and working and successfully tested everything the last couple of days through Gateway and Registrar sandboxes and all is good so I'm ready to go live.

 

So this morning I sent a Support Ticket to Namecheap to switch from my sandbox API to live API and add my server IP to their whitelist.

 

Eight hours later and I've yet to hear anything back.

 

So I logged in to Namecheap and opened a chat window. There were 16 other chat requests before me. So I waited. And waited. And waited. Finally, 25 minutes later I'm the next chat request. And guess what happens next. My chat window changes and I get presented with "Leave a Message" and we'll get back to you.

 

After waiting nearly half an hour this is what I get. And this is half an hour over and above the 8 hours I've already waited to hear back from them.

 

I've decided I'll give it a full 24 hours and if I don't hear back from NC by the morning I will use Enom for my domain and SSL registrations. As a matter of fact, I'm so ticked that I'll likely move my 80+ domains there as well.

 

So I'm just wondering if any other Namecheap users have experienced anything similar recently...

[And then there was one les]

Most companies run their live chat software on business hours, so you could well have been unlucky enough to be waiting when they went offline. What does strike me as a little odd is they could very well have managed all of the tickets, lets say they close off at 5, the staff should be employed to work until the chat requests are complete, on any chats that opened before 5pm, they have a time so it cant be very difficult to do and all they need to do is notify the clients that chats opened after 5pm may not be answered.

 

I dont have any experience of name cheap, however, i can say, there is nothing to stop you using multiple registrars, just choose where they will be registered based on a cost/benefits assesment.