Create new email template for Support

[paradigmdev]

Hello,

I must be missing something but I cannot create a new email template for the support category. Currently, I only have General, Product, Domain, and Invoice available in the Type drop-down.

 

I'm trying to add a Support Ticket Reply template because in the System Activity Log I see the error:

 

"EMAILERROR: Email Template Support Ticket Reply Not Found"

 

Any clues? Does this template already exist and I am just missing something?

 

Thanks!

Craig