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Invoices not being generated correctly - no data in them


dremt

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Hi all,

The daily cron job is creating 0 invoices and when I try to create / amend an invoice manually the invoice is generated but with no description and no monetary value.

 

Moreover, other invoices are also appearing without any description or value.

 

Do you have any idea why this is happening?

 

Thanks in advance.

 

dremt

Edited by dremt
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We have recently upgraded from 5.1.7 to 5.2.5 and are experiencing several issues.

 

Cron has run fine last sunday and monday; but, not today. Just to mention that today was the monthly billing date.

 

Cron run once today but cron activity log shows that it started twoice and started generating invoices twoice as well, duplicating every client invoices. The first invoice had "2 x [product/service name]" and twice the price. The second invoice was completely empty, without ítems inside, invoice prices was $0.

 

Every products/services, domain renewals, discounts, etc. and corresponding prices, were duplicated in first invoice. But, billable items weren't. Second empty invoices were only created for first ones including products/services; not, billable ítems.

 

We haven't yet received support for this issue.

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