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Gocardless problem, anybody seen and fixed this?


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Okay, i have been on with the support team and to be quite honest they seem to have no idea on what is going on. Im at a total loss myself and i thought this would be a good place to get some help.

 

 

Okay what is happening.

 

I recently setup GoCardless because i want their direct debit function. Its worked perfectly on their end of things my test has gone through and they everything is done.

 

On my end of things, something is amiss and i am not sure what i have done some quite extensive work on this already and i still cannot get the system to update. i could do it manually, but i want it where gocardless sends me their hook to be acted on.

 

Basically, the hook is getting sent to my system and receives a 200 ok status code back. This means my server is getting the information it needs.

 

The problem is, there is no gateway log and the module does not mark the invoice paid and thus does not provision the service. This isnt good.

 

So, i have checked the following.

 

edit:: All module settings are present and correct in the gateways section of the admin area

Group and owner: correct:correct

Directory permissions upto and including /home/user/public_html/modules/gateways/gocardless/GoCardless: 755

File permissions for all php files in gocardless and GoCardless: 644 (normal)

mod_sec: no rules triggered, disabled and tested again, still not working.

firewall: no log entries to cause concern, disabled and tested, still not working

Direct access to the file throws a 403 access denied, gocardless reports a 200 ok

 

altered permissions: direct access for anything over 644 throws a 500 error (cpanel server, script security all normal)

I have accessed the 3 other files directly in the same directory, everything is identical in ownership and permissions however the results are drastically different.

 

two display the direct access notice and one of them redirects to the home page.

 

Does anybody else have this issue, if you have fixed it, how did you do it?

Edited by CDJ Hosting
edited title to better identify
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