simplyd Posted April 29, 2013 Share Posted April 29, 2013 Does anyone else have problems when receiving email/tickets from clients who use Macs? these can either be new tickets or responses, but i generally get text cut off and also if there are attachments sent they never appear. anyone got any solutions to this? Thanks 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted April 29, 2013 Share Posted April 29, 2013 I asked about ticket truncation here not long ago. It seems to be mostly Outlook replies that do it though for me. 0 Quote Link to comment Share on other sites More sharing options...
simplyd Posted April 30, 2013 Author Share Posted April 30, 2013 Hi Troy Im also using SmarterMail Enterprise... i wonder if this may be an issue?? 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted May 1, 2013 Share Posted May 1, 2013 Hi Troy Im also using SmarterMail Enterprise... i wonder if this may be an issue?? Interesting! At some point I guess I'm going to have to move email handling back to Exim on cPanel and see if the problem goes away. That would point the finger at SmarterMail formatting/WHMCS handling of SmarterMail formatting. 0 Quote Link to comment Share on other sites More sharing options...
simplyd Posted May 1, 2013 Author Share Posted May 1, 2013 i got a new pop.php file from support, and it seems to have solved the problem 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted May 9, 2013 Share Posted May 9, 2013 Just noticed your update. Glad to hear it helped! I actually haven't seen the problem in awhile now--maybe the new pop.php is in 5.2.4 already? I guess I'll have to ask WHMCS. (Or could you maybe post the file in this thread?) 0 Quote Link to comment Share on other sites More sharing options...
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