ltellier Posted April 19, 2013 Share Posted April 19, 2013 (edited) Hello guys, WHMCS : Version: 5.1.2 I am trying to configure email piping using pop3. WHMCS is able to fetch emails from our specific email accounts, but, for some reason, tickets will only be created in the first department. If I change the department order, tickets will be created in the first department, no matter what email account is assigned to that department. eg.: 1) Support (support@someemailaddress.com) 2) Sales (sales@someemailaddress.com) [...] If I do send an email to sales@someemailaddress.com, ticket will be created in the Support department. If I change the order (Sales being the first department), and send an email to support@someemailaddress.com, the ticket will then be created in the Sales department. I'd like new tickets to be created to the proper department / email account. If you guys need more details, please do not hesitate to let me know. - Luc Edited April 19, 2013 by ltellier 0 Quote Link to comment Share on other sites More sharing options...
WHMCS JamesX Posted April 19, 2013 Share Posted April 19, 2013 Check the ticket mail import log (Utilities >> Logs >> Ticket Mail Import Log) and also verify your support department configurations. This can happen when WHMCS does not recognize the e-mail address as matching one of the configured support departments, defaulting to the first department. 0 Quote Link to comment Share on other sites More sharing options...
ltellier Posted April 19, 2013 Author Share Posted April 19, 2013 That's odd... I am definitely sending the email to sales@ but for some reason, WHMCS caught it as if I was sending it to support@ : ------------------------------------------------------------------------------------ Viewing Imported Email Message To: support@someemail.com From: Someone «some@email.com» Subject: test Status: Ticket Imported Successfully test ------------------------------------------------------------------------------------ Is there a way to identify the email headers that are caught by WHMCS ? Thanks, - Luc 0 Quote Link to comment Share on other sites More sharing options...
ltellier Posted April 19, 2013 Author Share Posted April 19, 2013 Check the ticket mail import log (Utilities >> Logs >> Ticket Mail Import Log) and also verify your support department configurations. This can happen when WHMCS does not recognize the e-mail address as matching one of the configured support departments, defaulting to the first department. After further verification, it appears that indeed; the problem was with the email address assigned with the department. It wasn't matching the email address where mails were sent to. Thanks for pointing this out ! - Luc 0 Quote Link to comment Share on other sites More sharing options...
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