Does WHMCS notify admin when a new ticket is created?

[lifeisrisky]

Does WHMCS notify admin when a new ticket is created in any department? I am running a one person show so there isn't any other support staff. I know that WHMCS sends an autoreply back to the client when a "sales" ticket is created for instance but what about the admin? It seems counter productive to have to check the WHMCS screen every few minutes to see if anyone has created a ticket.

[lifeisrisky]

Yes if you tick the box "Tick this box to receive email notifications when new tickets are opened or responded to" on your admin profile.

[shay75]

Yes if you tick the box "Tick this box to receive email notifications when new tickets are opened or responded to" on your admin profile.

 

Where it is not found that option

[powerflash]

I have similar problema, I configured a forward address with pipe and it work fine but I don't receive notification email for neww ticket opened.

[And then there was one les]

go to your admin area. at the top of the page near the log out link you will see a "my account" link, its in there.

 

You can also modify other admin notifications by going to admin users, this will be found in the setup menu.

[And then there was one les]

One more step, As long as your admin roles have the correct permissions set to receive these notices then any staff assigned to those roles will have the ability to do so. If you have not set the permission to receive those email notices their own settings will not take effect.