Issues with configurable product options

[Lone]

I just wanted to post up the below to help anyone else in future as it was very frustrating to try and get the Configurable Product Options to work.

 

We were having issues where it would give alerts such as 'Custom' package not found and just wouldn't update the fields for client products despite following the KB article as closely as possible.

 

Below are the issues we faced which might help someone else in the future!

 

* You must use the 'root' user to access cPanel and not a reseller account. This is a cPanel limitation and I have asked support to add this to the article as it was the major hurdle we were facing.

 

* You actually have to purchase the configurable products addon even if you have a leased license. I assumed we had it included because you were able to set configurable fields but didn't realise this was standard and you needed to purchase this addon to just enable some functionality behind the scenes.

 

* Upgrade to the latest version of cPanel. We were running 11.32 (less than a year old) and were able to follow the logs to see the right commands were being sent but cPanel just wasn't upgrading the accounts disk space. We are now running 11.36 and this issue has fixed itself.

 

One last handy tip is that you can see a log of commands being sent to cPanel by going to 'Utilities' -> 'Logs' -> 'Module Logs'

 

Hope this helps someone else having to go through the same frustrations we did as we just about gave up using WHMCS.