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Locating failed transactions reported on Cron Job Activity email


poloDesign

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Hi,

 

I do offline credit card processing and do not have a payment gateway set up for processing credit cards. When an invoice hasn't been paid prior to the due date, it appears that the system attempts to capture a payment but without a gateway it fails.

 

When I receive the report on cron job activity and see that a credit card payment has failed, how do I find out which client and invoice is involved? I cannot find a reference anywhere within WHMCS or the help files or forum that leads me to that information. It would help if that information was in big red letters on the home page when I log into the program or if there was a link from the activity log that would take me to failed transactions. Or am I just missing something obvious?

 

Cheers,

polo

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