How To: Setup Ticket Importing with Windows Servers

[RisenAngel]

After much trial and error we've figured out a work around on getting the Ticket Importing using POP method working on the Enkompass Control Panel. However, this should work on any Windows System.

 

Currently there are several programs that will allow for you run CRON tasks on a windows server. You can Google CRON for Windows Server 2008 (What we're using) and many links will pop up. If you're like us and don't want to try emulation Linux on a windows machine then do the following.

 

1. Setup a "Scheduled Task" through your control panel in Enkompass (Or whatever control panel your using) to run your whmcs/pipe/pop.php file.

2. You'll have to login to your server and open up the Scheduled Tasks option.

 

(If you're like us you'd run into issues here where Windows would fail to run the task and say %1 is not a win32 application. Here is the work around)

 

3. in the tree viewer to the left of the management console filter down until you see the user account in which you set up the task in your control panel. (Doing it this way means windows knows that the task is already authenticated to run underneath the proper user).

4. Double click on the task which is failing to run.

5. Edit the "Actions" Tab:

Where you see the first entry pointing to the whmcs/pipe/pop.php file click on browse.

Browse to your servers Internet Explorer file in your program files directory.

Double click the iexplore.exe file.

6. In the same actions tab also pass the argument to open http://www.yourdomain/whmcs/pipe/pop.php.

7. Save the action. (You will be prompted to enter the password for that user account registered to your control panel)

8. Run the task.

 

 

I will login later today to post pictures but basically you're telling windows to run the pop.php within the internet explorer (which is a valid win32 application) ***Don't worry a browser will NOT open on your server***

 

I'm writing this up in a hurry because I'm actually heading to the datacenter to replace some failed hard drives in my storage array but I'll clean this up and post pictures later today.

 

Hope this helps in the mean time.