DigitalEnigma Posted August 21, 2007 Share Posted August 21, 2007 Hi, Is there some way to filter the incoming emails to the helpdesk so that if a client tries to reply to a ticket that is closed it will return an email asking them to log a new query or log the email as a new query automatically? 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted August 21, 2007 Share Posted August 21, 2007 Neil, I do not use the WHMCS help desk, but I'm somewhat sure this is not a feature in it. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
DataHosts Posted August 21, 2007 Share Posted August 21, 2007 Yes, this is not a feature. This would mean that the client would be unable to reopen the ticket via the HD within WHMCS, as well as email replies. Why do you not want clients to reopen tickets via an email reply? 0 Quote Link to comment Share on other sites More sharing options...
DigitalEnigma Posted August 21, 2007 Author Share Posted August 21, 2007 Once a ticket is resolved and closed I was wanting to stop clients re-opening an old ticket for a totally different issue making it harder to track what has been done on each different issue they have raised. We currently use Kayako's SupportSuite and ModernBill for our billing and helpdesk solutions but looking to move to WHMCS and drop both products. 0 Quote Link to comment Share on other sites More sharing options...
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