Affiliate Management Question.

[RavenMedia]

Hello,

 

I could be missing it, but I'm not seeing a way to assign a client to be under another client as their affiliate. I'm also not seeing how to do the reverse, remove a client from being under another client as their affiliate.

 

Where is this in the admin c-panel?

 

Thanks.

[scurrell]

It's orders that are assigned to affiliates, not people.

[RavenMedia]

Really? So how does it work?

 

Affiliate refers client -> Client signs up and makes a purchase.

 

When the client makes new purchases by coming directly to our site, does the affiliate get credit or no?

 

We have clients who will be joining a user group and getting discounts, so we can't offer sales from them to affiliates. We need a way to make sure those clients aren't counted as affiliate sales. Reversely, we want affiliates who refer clients who continue to purchase to get credit for it. We also want to be able to assign a client who for whatever reason doesn't get registered to an affiliate, to be under that affiliate.

 

Can't be done? Is the affiliate system still in "beta" like group discount / group system?

 

Thanks.

[WHMCS JamesX]

Natively, no. With a custom solution, yes. As noted by scurrell, affiliates are attached to an order, not to a client account as a whole.

Edited February 14, 2013 by WHMCS JamesX

[RavenMedia]

Thanks, and sorry, been getting really frustrated with what seems like a lack in the key features I thought WHMCS had and all support does is tell us to make a feature request, which seems useless since people have been asking for these fixes for 3 to 4 years on the forums. The refusal to let us have a non-encoded version of the cart.php makes it harder for us to fix things ourselves as well.

 

What would the custom solution be?

 

Currently, our coder was able to make group discount appear on our website and all the steps involved up to checkout, so clients actually see their discount while selecting products (unlike how it is currently programed).

 

Would have rather had products assigned to client groups, which seems utterly silly WHMCS hadn't done this. That way I could set 0% affiliate confirmation on those products. Instead, we got the group discount workaround to work (which is less flexible on setting the pricing unfortunately for the group).

 

Now.. I want affiliates to get credit for the clients they refer and the sales those clients continue to make, while being able to remove the connection between affiliates and clients who get added to the discount group.

 

Suggestions on how to do that?

 

Still think assigning products to groups would have been cleaner.. but not expecting that to ever happen. Our coder thinks he could have done it, but.. again the problem of WHMCS encoder their files so we can't fully customize the product we pay for. Sigh lol.