kenwardc Posted February 9, 2013 Share Posted February 9, 2013 Hi Folks Is there a way to set up WHMCS so that when the Email arrives from the system when a customer has opened a ticket, to reply to the Email and to get the reply to update the ticket, rather than having to login to the console and update the ticket there? Cheers Chris 0 Quote Link to comment Share on other sites More sharing options...
WHMCS JamesX Posted February 9, 2013 Share Posted February 9, 2013 Have a look at E-mail Piping. 0 Quote Link to comment Share on other sites More sharing options...
kenwardc Posted February 10, 2013 Author Share Posted February 10, 2013 Thanks, JS-James for the quick reply. I'm not using cPanel on this server. Does this mean I need to install an IMAP server before mail will work? Cheers Chris 0 Quote Link to comment Share on other sites More sharing options...
WHMCS JamesX Posted February 10, 2013 Share Posted February 10, 2013 Thanks, JS-James for the quick reply. I'm not using cPanel on this server. Does this mean I need to install an IMAP server before mail will work? No, cPanel is not required. The examples show how to configure it via cPanel, but the functionality isn't exclusive to cPanel though. It sounds as though you're using a 3rd-party mail service. If so, and you don't have a mail server running on your WHMCS server to ultimately do the piping, you could simply enter the POP3 details of the departmental accounts and setup the cron task to pull and process the remote mail. 0 Quote Link to comment Share on other sites More sharing options...
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