Different AutoResponses for Different Support Departments

[OWMConsulting]

Hello,

 

Now I'm certain it's possible but for some reason unable to figure it out.

 

How do I create multiple auto-responses for various contact departments?

 

Sorry if this question has been asked a kazillion times. I did try a search.

 

- Bryce

[WHMCS JamesX]

Within the various ticket-related e-mail templates, simply use the $ticket_department merge field with IF/ELSE statements to customize the templates however you want for each individual department. For example:

{if $ticket_department eq "Billing"}
... Template for 'Billing' Department ...
{elseif $ticket_department eq "Support"}
... Template for 'Support' Department ...
{else}
... Template for All Other Departments ...
{/if}

Edited February 2, 2013 by WHMCS JamesX