Telesign Error (API error) code: 30001 - Any idea why?

[ramystyle]

Hi,

 

I got the following error from Telesign by email today when a new client tried to register:

 

API error CustomerID Account Suspended., error code: -30001

Client:

***Im hiding the client info***

*****

******@hotmail.com

******

 

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
   <soap:Body>
       <RequestCALL xmlns="https://www.telesign.com/api/">
           <CustomerID>27451142-3557-BCE1-45C6-367C8C3C93D0</CustomerID>
           <AuthenticationID>F54DAC86-3745-4558-99B9-9C1A49BDCB89</AuthenticationID>
           <CountryCode>1</CountryCode>
           <PhoneNumber>*******</PhoneNumber>
           <Message>English</Message>
           <VerificationCode>2877</VerificationCode>
           <DelayTime>0</DelayTime>
           <RedialCount></RedialCount>
           <ExtensionContent></ExtensionContent>
           <ExtensionType></ExtensionType>
       </RequestCALL>
   </soap:Body>
</soap:Envelope>

<?xml version='1.0' encoding='utf-8'?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
   <soap:Body>
       <RequestCALLResponse xmlns="https://www.telesign.com/api/">
           <RequestCALLResult>
               <APIError>
                   <Code>-30001</Code>
                   <Message>CustomerID Account Suspended.</Message>
               </APIError>
           </RequestCALLResult>
       </RequestCALLResponse>
   </soap:Body>
</soap:Envelope>

 

Any idea what could be causing this ? I couldn't find anything on the Forum.

 

I know SMS is no longer supported in whmcs, but we don't use SMS verification..

 

Thanks for your help.

[ramystyle]

I'm getting the same error.

Is Telesign still working with whmcs ?

Anyone using it ?

[ramystyle]

BTW has anyone tried http://abdicar.com/telesign-module-for-whmcs/

They have developed a free module for telesign a year ago. However I couldn't find any feedbacks in the forum...