does anyone else have this problem?

[joe123]

this is the 3rd time this happens but i can't find out why:

 

i receive an order notification that says :

A new order has been placed.

 

Date/Time: 08/08/2007 12:18:41

Order ID: 1133

Client ID:

 

Product/Service: Cpanel Basic Plan

Billing Cycle: Annually

First Payment Amount: 12.00

Recurring Amount: 12.00

 

Total Order Amount: $12.00 USD

----------------------------------------

and the email sent to the customer looks like this:

Dear ,

 

We have received your order and will be processing it shortly. The details of the order are below:

 

Order Number:

 

Product/Service: -

Billing Cycle:

Amount: $ USD

 

 

Total: $ USD

----------------------------------------

 

NO name ,No amount , nothing and when i go to the admin area , there is absolutely nothing there but everything is insterted into the database so i have to go and clean all those tables manually.

the only thing i see in the admin area is 1 pending account and when clicked it's not there.

--------------------------------------

 

anyone had this before?

 

 

Thanks

[Adam]

Hey,

 

Open up a ticket with WHMCS Support,

http://support.whmcs.com/submitticket.php

 

 

From,

Adam

[joe123]

A support ticket will not help , this is something that can not be reproduced and the cause is unknown till this happens.

 

I just wonder if that ever happened to someone else.

[Adam]

A support ticket will not help , this is something that can not be reproduced and the cause is unknown till this happens.

 

If this can not be reproduced then its a problem with your local install. Opening up a ticket with WHMCS, they will advise you on the best way to handle this problem. Weather it be, uploading fresh files or anything else WHMCS can come up with.

 

 

From,

Adam