Botón de respuesta a un ticket

maelse · October 28, 2012

Hola chicos,

Mi problema es el siguiente:

Utilizo la plantilla default con el header y el footer modificados, pero no me funciona el botón de respuesta a los ticket en el área cliente (no abre la caja para escribir el texto). Alguien puede ayudarme o orientarme con este problema.

Saludos.

maelse · November 1, 2012

Bueno ahora casi lo tengo resuelto, al entrar en el ticket ahora aparece abierto el campo para escribir y si pulsas el botón responder se cierra el campo. Pero lo normal es que apareciera cerrado y te permita abrirlo.

En fin dejo el código del viewticket.tpl por si alguien me puede echar una mano.

Saludos

{if $error}

<p>{$LANG.supportticketinvalid}</p>

{else}

{include file="$template/pageheader.tpl" title=$LANG.supportticketsviewticket|cat:' #'|cat:$tid}

{if $errormessage}
<div class="alert-message error">
   <p class="bold">{$LANG.clientareaerrors}</p>
   <ul>
       {$errormessage}
   </ul>
</div>
{/if}

<h2>{$subject}</h2>

<div class="ticketdetailscontainer">
   <div class="col4">
       <div class="internalpadding">
           {$LANG.supportticketsubmitted}
           <div class="detail">{$date}</div>
       </div>
   </div>
   <div class="col4">
       <div class="internalpadding">
           {$LANG.supportticketsdepartment}
           <div class="detail">{$department}</div>
       </div>
   </div>
   <div class="col4">
       <div class="internalpadding">
           {$LANG.supportticketspriority}
           <div class="detail">{$urgency}</div>
       </div>
   </div>
   <div class="col4">
       <div class="internalpadding">
           Status
           <div class="detail">{$status}</div>
       </div>
   </div>
   <div class="clear"></div>
</div>

{if $customfields}
<table>
{foreach from=$customfields item=customfield}
<tr><td>{$customfield.name}:</td><td>{$customfield.value}</td></tr>
{/foreach}
</table>
{/if}

<p><input type="button" value="{$LANG.clientareabacklink}" class="btn" onclick="window.location='supporttickets.php'" /> <input type="button" value="{$LANG.supportticketsreply}" class="btn btn-primary" onclick="jQuery('#replycont').slideToggle()" />{if $showclosebutton} <input type="button" value="{$LANG.supportticketsclose}" class="btn btn-danger" onclick="window.location='{$smarty.server.PHP_SELF}?tid={$tid}&c={$c}&closeticket=true'" />{/if}</p>

<div id="replycont" class="ticketreplybox{if !$smarty.get.postreply} hidden{/if}">
<form method="post" action="{$smarty.server.PHP_SELF}?tid={$tid}&c={$c}&postreply=true" enctype="multipart/form-data" class="form-stacked">

   <fieldset>

    <div class="row">
           <div class="multicol">
               <div class="clearfix">
       		    <label for="name">{$LANG.supportticketsclientname}</label>
       			<div class="input">
       			    {if $loggedin}<input class="xlarge disabled" type="text" id="name" value="{$clientname}" disabled="disabled" />{else}<input class="xlarge" type="text" name="replyname" id="name" value="{$replyname}" />{/if}
       			</div>
       		</div>
       	</div>
           <div class="multicol">
               <div class="clearfix">
       		    <label for="email">{$LANG.supportticketsclientemail}</label>
       			<div class="input">
       			    {if $loggedin}<input class="xlarge disabled" type="text" id="email" value="{$email}" disabled="disabled" />{else}<input class="xlarge" type="text" name="replyemail" id="email" value="{$replyemail}" />{/if}
       			</div>
       		</div>
       	</div>
       </div>

    <div class="clearfix">
	    <label for="message">{$LANG.contactmessage}</label>
		<div class="input">
		    <textarea name="replymessage" id="message" rows="12" class="fullwidth">{$replymessage}</textarea>
		</div>
	</div>

    <div class="clearfix">
	    <label for="attachments">{$LANG.supportticketsticketattachments}:</label>
		<div class="input">
		    <input type="file" name="attachments[]" style="width:70%;" /><br />
               <div id="fileuploads"></div>
               <a href="#" onclick="extraTicketAttachment();return false"><img src="images/add.gif" align="absmiddle" border="0" /> {$LANG.addmore}</a><br />
               ({$LANG.supportticketsallowedextensions}: {$allowedfiletypes})
		</div>
	</div>

   </fieldset>

   <p align="center"><input type="submit" value="{$LANG.supportticketsticketsubmit}" class="btn primary" /></p>

</form>
</div>

<div class="ticketmsgs">
{foreach from=$descreplies key=num item=reply}
   <div class="{if $reply.admin}admin{else}client{/if}header">
       <div style="float:right;">{$reply.date}</div>
       {if $reply.admin}
           {$reply.name} || {$LANG.supportticketsstaff}
       {elseif $reply.contactid}
           {$reply.name} || {$LANG.supportticketscontact}
       {elseif $reply.userid}
           {$reply.name} || {$LANG.supportticketsclient}
       {else}
           {$reply.name} || {$reply.email}
       {/if}
   </div>
   <div class="{if $reply.admin}admin{else}client{/if}msg">

       {$reply.message}

       {if $reply.attachments}
       <div class="attachments">
           <strong>{$LANG.supportticketsticketattachments}:</strong><br />
           {foreach from=$reply.attachments key=num item=attachment}
             <img src="images/article.gif" align="middle" /> <a href="dl.php?type=ar&id={$reply.id}&i={$num}">{$attachment}</a><br />
           {/foreach}
       </div>
       {/if}

       {if $reply.id && $reply.admin && $ratingenabled}
       {if $reply.rating}
       <table class="ticketrating" align="right">
           <tr>
               <td>{$LANG.ticketreatinggiven}&nbsp</td>
               {foreach from=$ratings item=rating}
               <td background="images/rating_{if $reply.rating>=$rating}pos{else}neg{/if}.png"></td>
               {/foreach}
           </tr>
       </table>
       {else}
       <table class="ticketrating" align="right">
           <tr onmouseout="rating_leave('rate{$reply.id}')">
               <td>{$LANG.ticketratingquestion}&nbsp</td>
               <td class="point" onmouseover="rating_hover('rate{$reply.id}_1')" onclick="rating_select('{$tid}','{$c}','rate{$reply.id}_1')"><strong>{$LANG.ticketratingpoor} </strong></td>
               {foreach from=$ratings item=rating}
               <td class="star" id="rate{$reply.id}_{$rating}" onmouseover="rating_hover(this.id)" onclick="rating_select('{$tid}','{$c}',this.id)"></td>
               {/foreach}
               <td class="point" onmouseover="rating_hover('rate{$reply.id}_5')" onclick="rating_select('{$tid}','{$c}','rate{$reply.id}_5')"><strong> {$LANG.ticketratingexcellent}</strong></td>
           </tr>
       </table>
{/if}
<div class="clear"></div>
{/if}

   </div>
{/foreach}
</div>

<p><input type="button" value="{$LANG.clientareabacklink}" class="btn" onclick="window.location='supporttickets.php'" /> <input type="button" value="{$LANG.supportticketsreply}" class="btn btn-primary" onclick="jQuery('#replycont2').slideToggle()" />{if $showclosebutton} <input type="button" value="{$LANG.supportticketsclose}" class="btn btn-danger" onclick="window.location='{$smarty.server.PHP_SELF}?tid={$tid}&c={$c}&closeticket=true'" />{/if}</p>

<div id="replycont2" class="ticketreplybox hidden">
<form method="post" action="{$smarty.server.PHP_SELF}?tid={$tid}&c={$c}&postreply=true" enctype="multipart/form-data" class="form-stacked">

   <fieldset>

    <div class="row">
           <div class="multicol">
               <div class="clearfix">
       		    <label for="name">{$LANG.supportticketsclientname}</label>
       			<div class="input">
       			    {if $loggedin}<input class="xlarge disabled" type="text" id="name" value="{$clientname}" disabled="disabled" />{else}<input class="xlarge" type="text" name="replyname" id="name" value="{$replyname}" />{/if}
       			</div>
       		</div>
       	</div>
           <div class="multicol">
               <div class="clearfix">
       		    <label for="email">{$LANG.supportticketsclientemail}</label>
       			<div class="input">
       			    {if $loggedin}<input class="xlarge disabled" type="text" id="email" value="{$email}" disabled="disabled" />{else}<input class="xlarge" type="text" name="replyemail" id="email" value="{$replyemail}" />{/if}
       			</div>
       		</div>
       	</div>
       </div>

    <div class="clearfix">
	    <label for="message">{$LANG.contactmessage}</label>
		<div class="input">
		    <textarea name="replymessage" id="message" rows="12" class="fullwidth">{$replymessage}</textarea>
		</div>
	</div>

    <div class="clearfix">
	    <label for="attachments">{$LANG.supportticketsticketattachments}:</label>
		<div class="input">
		    <input type="file" name="attachments[]" style="width:70%;" /><br />
               <div id="fileuploads"></div>
               <a href="#" onclick="extraTicketAttachment();return false"><img src="images/add.gif" align="absmiddle" border="0" /> {$LANG.addmore}</a><br />
               ({$LANG.supportticketsallowedextensions}: {$allowedfiletypes})
		</div>
	</div>

   </fieldset>

   <p align="center"><input type="submit" value="{$LANG.supportticketsticketsubmit}" class="btn primary" /></p>

</form>
</div>

{/if}

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