Hide closed tickets in the client area

[dancome89]

Hello

Some one know how to set it or modify template ?

Thanks

[HardSoftCode]

Hi

 

There is no setup for this option you need to modify the template file

 

look for supportticketslist.tpl in your template folder

 

search for this code

 

{foreach key=num item=ticket from=$tickets}
       <tr>
           <td>{$ticket.date}</td>
           <td>{$ticket.department}</td>
           <td><div align="left"><a href="viewticket.php?tid={$ticket.tid}&c={$ticket.c}"><img src="images/article.gif" alt="" border="0" /> {if $ticket.unread}<strong>{/if}#{$ticket.tid} - {$ticket.subject}{if $ticket.unread}</strong>{/if}</a></div></td>
           <td>{$ticket.status}</td>
           <td>{$ticket.lastreply}</td>
           <td class="textcenter"><a href="viewticket.php?tid={$ticket.tid}&c={$ticket.c}" class="btn btn-inverse">{$LANG.supportticketsviewticket}</a></td>
       </tr>
{foreachelse}

 

replace it with this code

 

{foreach key=num item=ticket from=$tickets}
       {if $ticket.status != '<span style="color:#888888">Closed</span>'}
       <tr>
           <td>{$ticket.date}</td>
           <td>{$ticket.department}</td>
           <td><div align="left"><a href="viewticket.php?tid={$ticket.tid}&c={$ticket.c}"><img src="images/article.gif" alt="" border="0" /> {if $ticket.unread}<strong>{/if}#{$ticket.tid} - {$ticket.subject}{if $ticket.unread}</strong>{/if}</a></div></td>
           <td>{$ticket.status}</td>
           <td>{$ticket.lastreply}</td>
           <td class="textcenter"><a href="viewticket.php?tid={$ticket.tid}&c={$ticket.c}" class="btn btn-inverse">{$LANG.supportticketsviewticket}</a></td>
       </tr>
       {/if}
{foreachelse}

 

it will hide all the closed tickets