Invoice confusion - require help please

[Dgital Essence]

Hi,

 

I have two invoicing issues here that I can't get my head round.

 

1) Customer was on monthly billing, one invoice sent out, hasn't paid yet but now wants to be on annual billing.

 

I cancelled his existing invoice and changed the Billing Cycle to annually, First Payment Amount & Recurring Amount changed to annual cost and Next Due Date left at 09/08/2012 (9th August)

 

This was last night and I expected the billing run this morning to issue him a new invoice but nothing was sent.

 

What should I have done?

 

2) Customer wanted one hosting package and 4 domains (two .com and two .co.uk), one of which is a freebie for the first year. Customer wants one invoice with everything included.

 

I set the orders up with no invoice due but it sent out invoices the next day. I then deleted all but one of them and added all the lines into the remaining invoice but the next day it issued two new invoices. One containing the .com domains and the hosting and the other containing the two .co.uk

 

I have tried merging the invoices but the very next day new ones were sent out. I have deleted them and manually created one invoice but the next day it sent out new invoices again.

 

How can I combine all of these into one invoice (retaining the free .com domain) but so that on the anniversary date, the correct invoice goes out with all 5 billable items?

 

thanks,

 

yours very confused.