Support Team Enhancements

[Matt]

Support Team Enhancements

 

The cPanel and WHMCS Partnership Announcement back in July highlights the beginning of an exciting new chapter for both companies. While we have already spent a great deal of time making sure this was going to be a good fit for us, now that this Partnership is completed, we're looking forward to whats needed most right now, and that is, support.

 

This new Partnership between cPanel and WHMCS has had an significant impact already in that it has created additional strain on the WHMCS support system currently in place. Due to these circumstances, cPanel and WHMCS have agreed to bring in additional temporary resources from over at cPanel to help alleviate some of this additional load that we feel this new Partnership has helped to exacerbate.

 

cPanel and WHMCS sincerely apologizes for this situation and we are working to rectify this issue.

 

cPanel, Inc. is well known for world-class support. Our plan is to take advantage of cPanel's experience and knowledge and apply it to the WHMCS support system over the next few months. We'd like to take a few minutes here and provide you with some details on the current WHMCS support situation, and let you know that we are working diligently to resolve all outstanding issues. We understand that there has been some concern here on this topic in recent weeks, and we want you to know that we are on top of this, help is on the way.

 

Support, Support, Support

 

At the time of this writing, we are aware that the WHMCS support queue does have outstanding tickets but we're working on getting caught up and getting them resolved. Some of these tickets are WHMCS administrators looking for tips or enhancements, others with configuration or usability questions, and others still, with actual technical issues requiring developer knowledge of the WHMCS product itself. These tickets are our top priority. Further integration plans have been placed on hold until this matter is resolved.

 

Unfortunately, this will not be as fast a process as we'd like. Right now, we're working to bring in some of cPanel's expert technical analysts from various other teams to help. This will require some time in getting them up to speed and to be able to provide assistance and resolution to these issues in a more timely manner, inline with cPanel's high standards.

 

WHMCS Seasoned Administrators / Technical Analysts Wanted

 

If you have not heard yet, you've got what it takes and are interested in employment, WHMCS is also hiring additional Full Time support staff to meet this new demand, head-on. These support team enhancements should provide more adequate long term support for the WHMCS product itself. Please feel free to check out this link for a job listing and online application to get started today:

 

WHMCS - Technical Analyst: Position Available Now

 

You Deserve World-Class Support

 

Finally, we want to emphasize here that cPanel and WHMCS both take support very seriously. We understand that your products, business, and the Hosting Community itself relies heavily on both of our products to be successful. We are fully committed to delivering quality cPanel and WHMCS products and updates to you and we plan to ensure that you get nothing short of spectacular support for both products that you can depend on, from here on out.

 

Also, don’t forget about the WHMCS Community Support Forums as an alternative to the ticket system. If you have any non-mission critical issues or questions about functionality, the WHMCS Community Support Forums, like cPanel's own Community Support Forums for the cPanel product, are a great resource with some very committed members actively involved in conversations daily.

 

Thank you! to all that assist on both of these great forum resources!

 

cPanel and WHMCS certainly appreciate your patience right now as we continue to work our way through these current support system enhancements. Once we're back on track with this situation we can start working our way forward with future plans.

 

The future of these two products is very exciting for us all.