dscurlock Posted August 3, 2007 Share Posted August 3, 2007 This is what my Ticket Log Says... 03/08/2007 02:57 support@realistic-hosting.com tsdfsdfsdff From: david scurlock «dscurlock@mail.com» Ticket ID Not Found It did not import, and why does it say not found? and yes, the admin box has been checked for that department. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 3, 2007 WHMCS CEO Share Posted August 3, 2007 It says that because you can't open a new ticket from your admin email address - only reply. 0 Quote Link to comment Share on other sites More sharing options...
nitro Posted August 3, 2007 Share Posted August 3, 2007 wow! a feature I was not aware of - are you saying that I can reply to an email version of a ticket created by a customer from my admin / tech support email address, and WHMCS will pick up that reply, adding it to the existing ticket and then send it off to the person who started the ticket? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 3, 2007 WHMCS CEO Share Posted August 3, 2007 Correct 0 Quote Link to comment Share on other sites More sharing options...
nitro Posted August 3, 2007 Share Posted August 3, 2007 excellent... I'm loving WHMCS more and more every day... 0 Quote Link to comment Share on other sites More sharing options...
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