you86 Posted August 13, 2012 Share Posted August 13, 2012 I uprgaded whmcs to latest version but now I cannot open ticket to my customers. when ever i try to reply a ticket by clicking add response i get blank page. i tried to refresh but its the same bank page. I enabled error display and got error Fatal error: Call to undefined function ticketsummary() in /home/..../public_html/clients/includes/ticketfunctions.php on line 0 I opened ticket with whmcs, they gave me ticketfunctions.php file to replace I did but after that no one from customer side can open ticket with error Fatal error: Cannot redeclare ticketsummary() in /home/.../public_html/clients/includes/ticketfunctions.php on line 0 I informed whmcs support by opening ticket on 03/08/2012 they ask to provide them whmcs admin login, account ftp and cpanel login all was provided, but its been 10 days without any reply. I hope they are not such busy to update a ticket telling that they are working to show that they are really working on issue rather then ignoring it. I hope several of other users would be facing this problem like me please share if you are facing the same problem. Cheerz 0 Quote Link to comment Share on other sites More sharing options...
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