Any way to configure how support tickets are handled between certain time?

[steveharman]

Hi,

 

I'd like two different 'departments' to be responsible for support tickets depending on which (local) time support queries arrive.

 

For example between 09:00 and 17:00 local time tickets could be handled by UK staff, outside of that they should be auto-assigned to a.n.other department within WHMCS for attention of US staff.

 

Is this possible?

 

Thanks,

 

Steve

[Vijay]

Hi Steve,

You can achieve this with a couple of cron jobs and using http://docs.whmcs.com/API:Get_Tickets and http://docs.whmcs.com/API:Update_Ticket

 

You can specify the attributes for the department and the statuses for fetching the tickets and loop through them and update the department as per your requirement.

 

For more details on Internal API, please refer to http://docs.whmcs.com/API:Internal_API

Edited August 12, 2012 by Vijay