Custom hook file required - add simple ticket note

[entirelydigital]

We would like a hook file created such that when a support ticket gets created and a customer has a "custom client field" of type "text area" titled "support_notes" that a note be created for that support ticket which contains the text of that custom field's data for that customer every time a support ticket gets created for the customer.

 

Our current version is V 4.5.2 but we will be upgrading to v 5.x in the coming months so we'll need 2 versions of the hook file - 1 for v4 and one for v5.

[alaali]

Hi,

 

Please contact us using the contact form at:

 

https://gh.bh/cp/submitticket.php?step=2&deptid=2

 

for the hook, add note api function is supported as I can see in the documentation, however I am not sure if it is supported also in v4.

 

Thanks,