How to stop Generate Invoice & Send Order Confirmation E

[twinbros]

Hi all,

 

The whmcs v. 3.21 is great but I meet some issues:

When I add new order in administrator page, system generate invoices and send order comfirmation email automatically although Don't Send Order Confirmation Email and Don't Generate Invoice box were checked.

 

Can you help me stop they when I add new order from admin side?

 

Thank you.

[ptnetworks]

Having the same problem, but i canot check or uncheck the checkboxes to not send the email.

 

Ruben

[bigyin]

These checkboxes can be changed until you click "Continue", then they can't be changed unless you click "Change Order Options".

But yes, even though you originally check the boxes to not have emails sent, they are still sent (well, was for me).

This should be logged as a support ticket if you haven't already.

[twinbros]

Any one has the same problem?

How can I install back to v 3.0?

[xTiNcTion]

hi twinbros,

 

if you have database backup of the version u wanted back on do a fresh install and restore that backup.

 

but why do you want to not send email confirmation?

[Blueberry3.14]

This is an issue for me as well. I had understood that with v3.2 we would be able to "turn off" the sending of emails to clients when the invoice is created.

[Dominic]

This is an issue for me as well. I had understood that with v3.2 we would be able to "turn off" the sending of emails to clients when the invoice is created.

You can - config > Email Templates.

[Blueberry3.14]

This is an issue for me as well. I had understood that with v3.2 we would be able to "turn off" the sending of emails to clients when the invoice is created.

You can - config > Email Templates.

 

Thanks! The one place I didn't look.

[Boss]

I have a similar issue, but kind of in reverse.

In the Admin I tick the boxes to not send invoices and it sends them anyway, but doesn't create any.

 

When I create a new order from the client area there is no option to not send or create invoices.

So I create the order in client area, it sends amount owed for plan bought but does not create any invoice.

[Blueberry3.14]

I have a similar issue, but kind of in reverse.

In the Admin I tick the boxes to not send invoices and it sends them anyway, but doesn't create any.

 

When I create a new order from the client area there is no option to not send or create invoices.

So I create the order in client area, it sends amount owed for plan bought but does not create any invoice.

 

That seems like something you should submit a support ticket for, and/or try reinstalling (just be careful not to over-write your configuration.php).