Directi Integration and Support

[Sipapu]

I am ready to buy the services I need, but I have some problems and I can't seem to find the answers

1. Support requests in the Domain Reseller System (Directi) seemed to go ignored. Several emails have been for naught.

 

2. Although the Domain Registrar Settings for Directi have been checked, funds added (boy, this part works well!), customer account created, customer funds allocated - everything I can think of - all I get is "Locked for Processing - Contact Support"

 

Can anybody help?

[uberhost]

How many hours has it been since this domain was registered?

[Sipapu]

About 12

[Matt]

Locked for processing is always a funds issue. Are you sure the customer has enough funds allocated for your buy price set under your reseller account?

 

Matt

[Sipapu]

Yes, I even received an email stating that the invoice/Debit Notes were settled. I am still a bit confused about the 2 accounts (customer and reseller) but I added funds to reseller account and allocated funds to the customer. Is that correct?

[Matt]

Yep, you only actually pay anything when adding funds to your reseller account. Then you can issue the funds to a customer account from the reseller account.

 

Matt

[Sipapu]

Checking again and logging in as reseller - the Funds Summary shows zero dollars, but I added funds to it twice.

[Sipapu]

I walked through the whole order. It looks as though the invoice was paid - everything settled - no pending anything - I have been trying this for two days and deleted prior order attempts. Maybe I have confused the Gods?

[Matt]

Are you referring to the order in WHMCS or the order in the DirectI Control Panel?

[Sipapu]

Everything I've been discussing here is in the reseller control panel.

[Matt]

Are you not submitting the registration request for this domain from inside WHMCS? Obviously we don't support the DirectI Control Panel but we do actions done through WHMCS.

 

Matt

[Sipapu]

Yes, initially, I did - but it didn't work, so I have been trying to debug in the directi panel. The order in my WHMCS site shows active and paid.

[Sipapu]

Sorry - as for your support question - I have submitted from within my WHMCS site and from the error messages in the Directi Panel itself (which opens an email box to domains@whmcs.com. I would try to delete my entire account and start over with another registrar - but I have too much funds in there now.

[Matt]

Please open a ticket detailing the exact problem, your whmcs admin login details, directi login details and the domain you are trying to register and I'll take a look.

 

Matt

[uberhost]

Locked for processing is always a funds issue.

Not here. I had the same error with plenty of funds in the 'customer' account, yet that Locked for processing error remained for well over 12 hours before the registration confirmation email finally came through.

[Sipapu]

Matt, thanks - you were correct and once the funds were added this is working well.

 

I'll have to look into the 'adding funds' process some - it seems a little cumbersome.

 

Surprising how solving a small problem can wipe away all that frustration and get you back on track!

[djany]

Same problem here. I'm waiting now for about 9 hours and domain is still pending. I get the confirmation email which says:

This is to confirm the payment of the following Invoices/Debit Notes of your Customer ......

 

The above Invoices/Debit Notes were settled using the following Receipts/Credit Notes of your Customer.

 

Br Jan