tfghost Posted April 29, 2012 Share Posted April 29, 2012 Hello I have setup email piping on our WHMCS Installation this morning and since doing so, it has been constantly spamming our ticket system with non-existant tickets being generated by random clients who we know are not actually submitting these tickets, especially considering one of them does not have an email address logged and has never logged into their WHMCS Client Area. I have attached a screenshot of the Ticket System after leaving it alone for 17 minutes and have a total of 13 tickets that it says have been submitted. All of these tickets are blank and the majority of them have a one minute gap between them. I have also submitted a ticket to WHMCS Support but if I am able to get a response quicker via the forums I would prefer to do so, as I suspect that this will also be spamming our clients email accounts. Any help would be greatly appreciated. If I get an update from WHMCS Support, I will post it on here for anyone else having the same issue. 0 Quote Link to comment Share on other sites More sharing options...
GoofyFrog Posted April 29, 2012 Share Posted April 29, 2012 Is someone just spamming your email address? WHMCS would import any emails sent to the email address you have piped. I would image its not a WHMCS problem but more that your email is being targeted by spammers. 0 Quote Link to comment Share on other sites More sharing options...
tfghost Posted April 29, 2012 Author Share Posted April 29, 2012 Doubtful as the emails are saying that they are coming from different clients and these emails aren't in the email account. Sorry if that sounds a bit sarcastic but I'm extremely tired and still trying to sort this one out. I am thankful for your reply and it did actually make me check the email account. If you have any more ideas it would be greatly appreciated. 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted April 29, 2012 Share Posted April 29, 2012 How do you have the pipe setup? did you mistakenly pass add the pipe to your crontab or something? You should have the email account in question setup as a forwarder, that forwards to | /home/youruser/public_html/whmcs/pipe/pipe.php Obviously replace the path with your real path. 0 Quote Link to comment Share on other sites More sharing options...
tfghost Posted April 29, 2012 Author Share Posted April 29, 2012 Hello Thank you for the help. There was a cron job setup for piping the emails as well. I have deleted this cron job and it seems to be working properly now. I have also sent a test email to each department to make sure that it is still piping the emails through. I am surprised that creating the cron job caused such a catastrophic effect. Should the cron job be there or is it right for it to be removed? 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted April 29, 2012 Share Posted April 29, 2012 Should the cron job be there or is it right for it to be removed? the pipe.php script is for email piping. It does not belong in the cron tab at all. Putting it in the crontab is likely to cause unexpected results, as its not designed to be ran from cron, but rather have the email be piped to it. There is however a cron.php script that should be in the crontab, and typically is ran daily. 0 Quote Link to comment Share on other sites More sharing options...
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