Neverending Invoice Payment Reminders

[esh]

Not sure if this is the way unpaid invoice reminders are supposed to work. Attached is a screenshot of my automation billing settings.

I'm under the impression based on those settings that:

1 email will be sent when the invoice is generated

another 7 days prior to the due date

another 1 day after the due date

one more 3 days after the due date

and one final one 5 days after the due date.

 

for a maximum possibel total of 5 emails for any invoice.

 

What's happening on my system is a daily invoice payment reminder - even after they got the "Third Invoice Overdue Notice" which states "This is the third and final billing notice that your invoice no. ####"

 

Is this the inteded behavior or is something wrong with my settings?

Edited April 29, 2012 by esh

[m8internet]

1 email will be sent when the invoice is generated

another 7 days prior to the due date

another 1 day after the due date

one more 3 days after the due date

and one final one 5 days after the due date

Those settings are correct, if that is what you intend

 

Check the following and advise what these settings are -

General Settings -> Invoices -> Continuous Invoice Generation

[esh]

Continuous Invoice Generation is off.

[esh]

This seems to have resolved.

I'm not 100% sure, but I think it resolved by changing:

Automation Settings \ Billing Settings \ Invoice Generation (advanced) \ Domain Reminder Settings

back to the default of blank.