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Switching From Kayako


gmd8

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We're thinking of switching from Kayako Fusion v4 to WHMCS for support functionality and I was interested in hearing other user's experiences with the support features of WHMCS (we already use and love it for hosting billing).

 

I know that WHMCS does not have every last feature that Kayako does, although for those who have used both or have switched solely to WHMCS, how well do you think WHMCS alone works? Does it have all of the proper support features you need? Is there any reason you keep Kayako over WHMCS for support?

 

Thanks.

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