Email Pipe not working

[Foxleyweb]

Hi all,

 

I have setup a 15 day trial tonight with view to purchasing a new license. I have setup every aspect of WHMCS very easily but have hit my first brick wall.

 

I cannot make the email pipe work. I have setup the required forwarders through my DirectAdmin control panel, and the corresponding departments are setup in WHMCS.

 

All messages sent to the specified addresses are bouncing, thus not being delivered to my WHMCS system.

 

Any ideas guys?

[Matt]

What is the message you get in the bounce email?

 

Matt

[sulnet]

Im my pipe display this message:

 

php: /usr/lib/mysql/libmysqlclient.so.14: no version information available (required by php)

[Matt]

That's a PHP error so recompiling PHP should resolve it.

 

Matt

[Foxleyweb]

I'm far from an expert, only a beginner in fact but that does sound like a rebuild of one of your packages may be required, or an update at least.

 

Hopefully someone here can pinpoint it for it - have you searched the knowledgebase?

[Foxleyweb]

Matt beat me to it

[sulnet]

That's a PHP error so recompiling PHP should resolve it.

 

Matt

 

PHP recompiled, but error persits.

 

php: /usr/lib/mysql/libmysqlclient.so.14: no version information available (required by php)

[Matt]

You'll need to get your tech to correct this one as the issue is your server and not WHMCS.

 

Matt

[sulnet]

How to solve?

[sulnet]

OK! one problem solved.

 

Now my erros is that "Ticket ID Not Found" in Ticket mail import log.

[Matt]

You can't do your tests using your admin email address - admins can reply to tickets by email only - not open new ones.

 

Matt

[sulnet]

OK solved.

Thank you. :wink: