Authorize.net CIM not connecting

[cobrad08]

Hello,

We are trying to connect WHMCS to CIM but it just won't go.

 

Our API Login and Trans key works just fine with the regular Authorize.net connection.

 

Here is the error code when trying to run a card directly from WHMCS:

 

UserID => 655

Action => CreateCustomer

XMLData => <?xml version="1.0" encoding="utf-8"?><createCustomerProfileResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Error</resultCode><message><code>E00007</code><text>User authentication failed due to invalid authentication values.</text></message></messages></createCustomerProfileResponse>

 

Here is the error code when trying to run the WHMCS > CIM migration script:

 

<?xml version="1.0" encoding="utf-8"?><createCustomerProfileResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Error</resultCode><message><code>E00006</code><text>The API user name is invalid or not present.</text></message></messages></createCustomerProfileResponse>

 

Any suggestions?

 

Thanks!

[tracedef]

We have the identical error using the CIM migration script even though we've confirmed API and key are correct. Did you find a resolution to this issue?

[laszlof]

Did you sign up for CIM service? Its a completely separate product from their normal service.

[tracedef]

We got it sorted out ... had the CIM module turned on when as opposed to the standard authorize.net module turned on during migration .....