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Billing Automation Error


andysys

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Hi all,

 

we are new to the forum and do not know if this is the right place, but we have a problem that's getting a little crazy.

 

The scenario is as follows:

 

- We WHMCS 5.x.x

- We have just put into production.

- I was tested but never entered by hand with clients with services and domains are already registered.

 

In principle seems to react well with clients / services / new domains. But ... Our WHMCS is set to make bills 20 days before the expiration date, well, then after entering the goods / domains mediane our customers request and review all expiration dates, nothing else activate cron issued a lot of bills to renew services still missing at least 9 months to bill and also the expiration date of the invoice is the same as the expiration date.

 

Can anyone help?

 

Thank you.

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