How do you handle collections

[xister]

Hello everybody,

 

my question is, how do you handle collections?

Do you have a module that exports the unpaid invoices into xls, txt or whatever which you sent to your collection agency?

 

greetings

xister

[m8internet]

Offering credit services requires a licence here in the UK

This is something I no longer provide due to all the hassle of chasing up late paying customers and bad debts

 

Therefore, all accounts are prepaid or paid in advance

Renewal notices are sent

Once a product or service has expired it is suspended

After one further day a late fee is applied

After 30 days the product or service is terminated

[xister]

ok, it´s in germany a little bit easier

Suspend and termination is not so great, because the invoice are unpaid and the domains selt.

So i want the outstanding money with the help of a collection agency back.

 

but the question is, how to export the data.

To fill a file manually is ugly.

[m8internet]

the invoice are unpaid and the domains selt

The Domain Name remains unaffected until the customer pays

Looks like you are overlooking an administration step when processing orders

 

If the customers has paid a deposit, then this would cover the Domain Name registration, renewal or transfer

So no issue there

 

If the customer has not paid for hosting then the service becomes disabled

This could be up to 2 years for some Domain Names

 

If the Domain Name is maintained externally (ie they have updated nameservers only) then the standard termination process would apply

 

If a customer cannot be bothered to pay, why should you go chasing them...

Been there, done that, never again

[xister]

Crazy, we sell out hosting products in another way..

 

You can order a hosting product with 1-x domains inclusive.

You can pay by directdebit, paypal, moneybrookers or in advance, but the most common method of payment is by bank transfer.

 

So you accept the order, and the customer has his webspace with the domains.

He choose montly payment and pays 1,2, 3 month and then he stops making payments.

Now we have the unpaid invoices and the for this i want my money, because we payed in advanced for the inclusive domains.

 

Disable a hosting is tricky thing, because email is like mail in germany. and everyone has the right to become his mail.

 

So I think that here in Germany is a little different and i hope its now a little clearer.

[m8internet]

the most common method of payment is by bank transfer.

 

So you accept the order, and the customer has his webspace with the domains.

He choose montly payment and pays 1,2, 3 month and then he stops making payments.

Now we have the unpaid invoices

Simple solution here is to charge for the Domain Name upfront / first payment

If you only charge for part of the cost then you are leaving yourself open to abuse and bad debts

 

Hopefully not too many people will have exploited this account hole you have left open

Close it now and reduce the risk

 

Also, don't process the order until you have received the funds by bank transfer

International customers are well known to use this method then claim payment was made, when it was not

Again an exploit to obtain resources and abuse them

[xister]

In Germany, you were with your methods not competitive.

We're only talking about failure only about 10 percent.

The collection brings them even more than 6-8 percent.

So it is manageable.

 

So whats your ideas about the export of the unpaid customers?