jdinardo Posted January 21, 2012 Share Posted January 21, 2012 I'm not sure if this is supposed to happen, but whenever a customer submits a ticket it automatically converts to answered and doesn't show up in my notifications. I think it might be because WHMCS automatically replies to them with a ticket ID and with information on where they can view the ticket. This is strange, and seems like a dumb idea. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 22, 2012 Share Posted January 22, 2012 The email notification is correct However have you setup an automatic response? If so, then this will reset the ticket from Open to Answered 0 Quote Link to comment Share on other sites More sharing options...
jdinardo Posted January 22, 2012 Author Share Posted January 22, 2012 The email notification is correct However have you setup an automatic response? If so, then this will reset the ticket from Open to Answered Is there a way to turn that off? 0 Quote Link to comment Share on other sites More sharing options...
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