jcaprio Posted January 9, 2012 Share Posted January 9, 2012 Hello - For some reason neither successful or failed credit card attempts are appearing in the gateway log. Has anyone else had this problem? Thanks., Joe 0 Quote Link to comment Share on other sites More sharing options...
debodie Posted January 15, 2012 Share Posted January 15, 2012 Check and see if you are also missing transaction numbers for these as well. We had something similar happening and it appears to be related to the gateway we were using. What gateway are you using? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted January 19, 2012 WHMCS CEO Share Posted January 19, 2012 No gateway log entries when attempting a capture indicate that no credit card details are held on file for a client, and thus no capture can actually be attempted. So please double check that first. In all other cases, any capture attempt will always create a log entry. Matt 0 Quote Link to comment Share on other sites More sharing options...
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