bill Posted June 27, 2007 Share Posted June 27, 2007 thankyou in advance for your support. i have several questions, hope someone has the answers to these. 1. On the system, I had an invoice of $750 which fell due for a client, and then overdue and then few weeks later just disappeared from the system completely, where would i start looking for it or where it went...i had a quick look at the logs but couldnt find anything regarding this invoice 2.How can i configure the system so that it does not send invoices, until payments made to an order, In Australia, to comply with the tax rules you may not provide an invoice until work has been started or provided. so the ideal scenario will be a. client orders hosting b. order sent to client c. client pays via any payment method d. order is accepted by admin e. invoice sent automatically domain renewals etc a.order goes to client for renewal b. client pays c. admin accepts order d. invoice sent automatically hope that makes sense 3. on several occassions clients purchased domains, and after admin accepts order, marks invoice paid....the expiry date still stays on 00/00/00, why isnt this adjusted to the correct expiry date. thnks Again guys/girls 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted June 28, 2007 Share Posted June 28, 2007 1. On the system, I had an invoice of $750 which fell due for a client, and then overdue and then few weeks later just disappeared from the system completely, where would i start looking for it or where it went...i had a quick look at the logs but couldnt find anything regarding this invoice Open up a support ticket for this issue. Their are no, know bugs in WHMCS that do this. Either you are looking in the wrong area, or something wrong in the database. http://support.whmcs.com/submitticket.php 2.How can i configure the system so that it does not send invoices, until payments made to an order, In Australia, to comply with the tax rules you may not provide an invoice until work has been started or provided. so the ideal scenario will be a. client orders hosting b. order sent to client c. client pays via any payment method d. order is accepted by admin e. invoice sent automatically domain renewals etc a.order goes to client for renewal b. client pays c. admin accepts order d. invoice sent automatically hope that makes sense That doesn't make sense at all. An invoice is telling your client that they have order something and here is information on how to pay us for what they have ordered. If they don't get an invoice, their is no way for the client to pay you! This is standard in any business around the world. You wouldn't want to give a homeless man keys to a Ferrari and then let him drive off with our paying. (According to the statement you made above, work must be provided). However you also stated that work has to be started, well when they order they get emails saying that your company has got the orders, its being processes and all the client needs to do is pay. So, in theory you really don't need invoices to be generated after they pay. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted June 28, 2007 Share Posted June 28, 2007 2.How can i configure the system so that it does not send invoices, until payments made to an order, In Australia, to comply with the tax rules you may not provide an invoice until work has been started or provided. so the ideal scenario will be a. client orders hosting b. order sent to client c. client pays via any payment method d. order is accepted by admin e. invoice sent automatically I think you are confusing the term invoice and receipt as so many others seem to want to do here: "invoice" = bill for money owed. (until it is marked paid) when it is marked paid "invoice marked paid" = receipt 0 Quote Link to comment Share on other sites More sharing options...
generic Posted June 28, 2007 Share Posted June 28, 2007 #2. i believe the next version will resolve this multiple invoicing with a admin setting. I came from lpanel and had trouble understanding this too. Give it a chance, my clients like it because it gives them a day or two to update their credit card, address, etc if necessary before they are billed. My declines due to expired cards and bad addressess has dropped in half since i started using whmcs. #3. may be an issue with your registrar you may want to advise which one your using and see if anyone experiences this too. 0 Quote Link to comment Share on other sites More sharing options...
bill Posted July 1, 2007 Author Share Posted July 1, 2007 thnx Guys Adam, ill put in a ticket, i think your right there may be something wrong, today one client had over 500 emails for overdue invoice sent to them when cron executed automaticallly. surely there is a way to prevent an invoice being emailed or displayed until payments made on new orders and/or recurring payments, PPH -I think you are confusing the term invoice and receipt as so many others -seem to want to do here: -"invoice" = bill for money owed. (until it is marked paid) -when it is marked paid -"invoice marked paid" = receipt is it possible, I wonder if i redesigned the invoice template to make it like order template, this probably wont work because then after order is paid for it will still chow order. Generic yes im still trying to make sense of it all, once again thnx guys 0 Quote Link to comment Share on other sites More sharing options...
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