problem with new domain registration and enom?

[kanjigirl]

I just set up a new domain for a client and I have some questions...

 

Under the Domains tab, if I select 'Enom' in the Registrars list it gives me a domain not found error, presumably because it's a brand new account. And then the option to enter nameservers etc.

 

I enter nameservers and click Register, it takes me to the Register Domain screen and asks if I'm sure and I click Yes. Then it gives me an error and tells me my registrar account is not a reseller account - but it is. It's the only one I have.

 

Also, when I try this process, if I immediately go over to the Domain Registrars screen it's reverted to 'Email' instead of 'Enom.' This happens every time.

 

So - what happens next? Does the domain automatically get registered at my configured registrar Enom when the client pays the invoice?

 

If I look on Domain Pricing, I don't see where you set 'Automatic Registration'... and, if it is set by default maybe, does Automatic Registration take place at the time of order placement or the time of payment by the client?

[joe123]

when you go to Configuration > Domain Pricing , you should also see

something that says "Automatic Registration" where you can select the registrar to automatically register the domain with that regisrar.

 

you should also let enom know the IP Address that you are going to register domains from.

[kanjigirl]

When I'm in Configuration/Domain Pricing, I see a table with Extension - Registration Period - Price - and Whois Server. Is there supposed to be a button for selecting Automatic Registration? Where on the page should that be showing up?

 

I've registered my default nameservers with Enom - where else do I let them know about the IP address I'm registering from, if not there?

[joe123]

you are maybe not using the latest whmcs version 3.1.2 , it should be there , upgrade if not.

 

open a support ticket with enom and tell them your username and the IP address of your domain.