EscalateSEO Posted October 29, 2011 Share Posted October 29, 2011 Does anyone know if there is a plugin (or possibly by default) that notifies you of customers signing up for duplicate accounts? I am seeing a lot of customers canceling and then signing up again to get their first month at a discounted rate. Is there any type of flagging or notification system for this? I am thinking of something simple that just compares the customers name, address, phone number, etc. against any other accounts in the system and tells you of possible warnings. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted October 29, 2011 Share Posted October 29, 2011 (edited) Leave the original customer account in place, do not delete the account, instead set to inactive once they no longer have any active products and/or services Setup the hosting so that it is downgraded to Terminated only once Cancelled This will prevent duplication There is however the possibilty the same customer can sign up for a new account on a different email address You should receive a notification when a new customer signs up Search for the surname for such new customers, check manually for duplication I open the new customer in a new tab and search the surname in the original tab I have had three customers try this, confirmed as duplicates by comparing the IP address they last login from Edited October 29, 2011 by m8internet 0 Quote Link to comment Share on other sites More sharing options...
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