Support Ticket Cron doesn't work

[ur]

I have read nearly every post about the cron and forwarding to make support tickets work. But both ticket importing methods don't work well.

 

The Forward Method:

 

For starters, the forward seems to generate a failure with CPanel 11. There are others that report this at CPanel. Although you can modify your exim conf for it not to bouce back a message, it can break other things as well.

 

As a note, entering the forward into CPanel 11 as specified in support.whmcs.com/knowledgebase.php?action=displayarticle&catid=9&id=22

results in an error, since cpanel 11 now does some really stupid error checking. You should try entering it directly into /etc/valiases/domain.com as follows:

 

support@domain.com: "|/path/to/php -q /home/user/public_html/whmcs/pipe/pipe.php"

 

In some cases, as noted above and in the whmcs kb, this will result in "Local Delivery Failed Error". You can also try wrapping the command with sh -c, to execute the command in shell.

 

The POP Method:

 

Secondly the POP method use the following to connect:

 

imap_open("{$host:$port/pop3/novalidate-cert}INBOX", $login, $password);

 

It looks a bit silly to me, because in WHMCS ticket department setup, you can specify the port, but you are bound to use the pop3 protocol WITH the novalidate-cert option.

 

As in WHMCS, this will fail in most cases (CP11 with courier + PHP w/ imap):

 

localhost:110/pop3/novalidate-cert

 

But this would work:

 

localhost:110/pop3

 

And if you needed secure POP3, then it should read:

 

host:995/pop3/ssl/novalidate-cert

[ur]

Please mark as resolved, since the new pop.php file has been fixed and will be included in the next release.

[SpookedOut]

Locked rather **

 

[ur]

Yes lock