Jump to content

Your License Is Expired!


Alfahmad

Recommended Posts

Today we get this massage

 

Your License Is Expired!

 

while you have our credit card info .. and we are on monthly subscribing ..

 

on top of this .. as we don't want any stop

 

we logged in to our account

 

and we paid the invoice manually

 

$13.95 $13.95 26-06-2006

 

 

but still our account is expired?

 

and how could we avoid such thing in next month ????

 

 

regards,

Link to comment
Share on other sites

  • WHMCS CEO

Hi,

 

At the moment there are a few problems with the licensing system so it isn't emailing you. I keep getting on to the company who make it about the issues but they don't seem very willing to help so in the next few weeks I will be making my own invoice notification system for it. But for now, the important thing is this: if you have signed up using 2CheckOut you need to remember login each month and pay the invoice which will be sitting in your client area. If however you sign up on PayPal, then as long as you do not cancel your subscription this will not happen - you do not need to do anything.

 

One important thing is that once it has expired, then paying an invoice does not automatically reactivate it. It then requires manual reactivation so by sending 6 support tickets in does not speed it up - if anything just slows it down.

 

Regards,

 

Matt

Link to comment
Share on other sites

Hey Matt,

 

Is there any way I can get on a PayPal invoicing system instead of the subscriptions, so I know when it is due each month? I thought I would get some type of email or invoice this way letting me know there was a payment due. Thanks for answering my 1 ticket, and understanding the situation ;) . Also, I just sent you the payment for this month's.

 

Kyle

Link to comment
Share on other sites

  • WHMCS CEO

Hi Kyle,

 

Thanks, payment received and due date modified :) Your next due date is 28/07/2006. If you would like a link to signup for a subscription again please email support@whmcs.com or alternatively by this time next month my email notification system should be up and running to warn you in advance when a payment is due. I hope the downtime didn't inconvenience you too much.

 

And yes, the 6 tickets were from Alfahmad!

 

Matt

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated