changing billing cycle

[swatsky]

I have run into the following situation more than once and was wondering how to go about it.

 

A client receives an invoice for their hosting, billed monthly, they then contact me and tell me and let me know they would like to pay annually. What I tell them to do now is pay that invoice and next month they will receive one for a full year.

 

Is there any way to cancel the current monthly invoice and regenerate an annual one?

 

thanks!

[m8internet]

There are two ways to do this

 

1 Replace the existing invoice :

Set the outstanding Invoice to Cancelled

Reset the product to the updated billing period, ie Monthly to Annually, Click on Save on Exit

Click on Generate Invoices and this will regenerate this Invoice

 

2 (and this is the method I use) update theexisting invoice :

Go to Pending Orders

Select the UNPAID Invoice

Edit the Description and Price

Click Save Changes

Click Send Invoice Created

Update product to reflect the changes made, ie Monthly to Annualy, click on Save on Exit

[swatsky]

thank you,

 

When I do option 1 and click "Generate Due Invoices", It does not work.

 

"0 Invoices Created"

 

The date is set correctly.