Paypal Disputes?

[Zaxihosting]

Hello,

In any invoice,paypal open a dispute after 2-3 days.

In subscriptions,it doesnt.

My products have the character # inside(for example Hosting solution #1)

But I dont think is this.

Maybe any problem with whmcs?

Because in the start,when a have the php billing,paypal doesnt accept the character #.

anyone have the same?

Regards

[Zaxihosting]

And now again.

Paypal again open a dispute and the buyer respond and the dispute close

Why this?

[Adam]

Hey,

 

This is nothing that WHMCS can cause, you are going to have to contact PayPal as WHMCS is NOT PayPal.

 

From,

Adam

[Zaxihosting]

Yes I have contact paypal to phone many times.

Another interesting point is the different ID

Look:

-

Dear xxxxxx(me),

 

xxxx(Client) has opened a dispute for the payment made to you on Jun 12,

2007 indicating that the item they received did not match your original

description.

 

Your Transaction ID:8HH62871P4888844J

Buyer's Transaction ID:69750964V61206603

 

By opening this dispute, xxxxx(client) is asking for your help to resolve

this issue. This is your best opportunity to resolve this problem before

the buyer escalates it to a PayPal claim or files a chargeback with their

card issuer.

----

The Transaction Id both mine and buyer shouldnt be the same?

Maybe this is the reason paypal automatically open disputes?

Regards

[Matt]

Your buyers opening disputes with you has nothing to do with WHMCS, it is either because the client is not happy with the service you have provided or because the buyer who has sent you money is believed by PayPal to be fraudulent. This is something you will need to take up with PayPal.

 

Topic closed.